Terms of Service
These Terms of Service apply to Zaviflora (hereinafter referred to as “we”) and outline the rules for the services provided through our online store. Users are advised to read these terms carefully before accessing, browsing, or using our online store services.
Scope of Services and Applicable Terms
We provide product display, online ordering, payment, delivery, and related support services through our online store. These Terms apply to all transactions and related service activities conducted via our online channels. By using our services, users are deemed to have understood and agreed to these terms.
Order Cancellation Policy
Users may request to cancel an order if it has not yet been shipped and the request is made within 48 hours of placing the order. Orders cannot be cancelled after 48 hours or once they have been dispatched. For detailed conditions and procedures, please refer to our
Order Cancellation Policy
Return and Exchange Policy
We provide return and exchange services for eligible products. Requests for returns or exchanges must be made within 35 days of receiving the product. For exchanges, once the returned product is verified, the replacement item will be processed as a new order, with a processing time of 1–3 business days. For detailed conditions and procedures, please see
Return and Exchange Policy
Refund Policy
Eligible orders will be refunded after the returned product is received and verified. Refunds will be issued to the original payment method within 1–5 business days.
Shipping Policy
Orders are usually processed within 1–3 business days after payment confirmation. Estimated delivery time for shipments within the United Kingdom is 5–10 business days. Orders of £39.99 or more (including £39.99) are eligible for free shipping; orders below this amount will incur a £7 shipping fee. For more details, please refer to
Shipping Policy
Inventory and Pricing
We strive to keep the displayed stock information accurate. In case of stock changes, we reserve the right to reasonably adjust orders and notify users promptly. All product prices are based on the amounts displayed at the time of order. Any obvious errors due to system or technical issues will be corrected and users notified.
Order Processing and Confirmation
After placing an order, users will receive confirmation via email or system notification. Users should ensure that order information is complete and accurate. If there is an error, users should contact customer support promptly to correct it.
Payment Terms
All orders must be paid at the time of ordering using the supported credit card methods. Users guarantee that the payment information provided is accurate and valid, and agree to pay the applicable charges. Payment transactions are protected with security measures, as detailed in our Payment Guide.
User Responsibilities and Obligations
Users must ensure that the information provided is true, accurate, and complete when using our services. Users must not interfere with the normal operation of the online store or engage in actions that may harm the interests of us or other users. Users should safeguard account credentials and not disclose them to third parties.
Service Usage Restrictions
Users agree not to use our services for any unlawful, infringing, or prohibited activities. If any violations are detected, we reserve the right to take necessary measures, including restricting account access or refusing to provide services.
Limitation of Liability
We will make every effort to ensure continuity and stability of services within reasonable limits. However, we are not responsible for interruptions, delays, or losses caused by factors beyond our control. In any case, our liability is limited to a reasonable scope directly related to the relevant orders or services.
Confidentiality and Data Protection
We value the confidentiality of user information and take reasonable measures to protect personal data from unauthorized access or use. In processing personal information, we follow GDPR principles to ensure lawful, secure, and transparent handling. For details on personal data processing, please refer to our Privacy Policy.
Intellectual Property
All content on the online store, including text, images, logos, and other materials, is protected by copyright and related intellectual property rights. Any copying, reproduction, or commercial use without permission is prohibited.
Disputes and Applicable Law
For any disputes arising from online store services, we encourage users to first communicate with us in good faith. If no agreement can be reached, disputes will be resolved according to applicable legal principles.
Disclaimer
We strive to ensure the accuracy of website information, product descriptions, and services but do not guarantee that all information is completely error-free or suitable for all users. Users should use the services based on their own judgment and assume the corresponding risks.
Contact Information
If users have any questions regarding these terms or the online store services, or require assistance, please contact us. We will respond promptly and provide support.
Address: 6550 41ST AVE N APT 3, ST PETERSBURG, FL 33709, United States
Phone: +1 (561) 286-7793
Email: care@zaviflora.com
Customer support hours:
Monday to Friday, 9:00 AM – 5:00 PM (Europe/London, GMT/BST)