Order Cancellation Policy

 

This Order Cancellation Policy applies to all orders placed through our online store and explains the conditions and procedures for order cancellation.

1. Eligible Order Cancellations

Customers may request to cancel an order only if both of the following conditions are met:

• The request is made within 48 hours from the time the order is placed

• The order has not yet been shipped

When these conditions are satisfied, customers must contact customer support as soon as possible to request order cancellation.

2. Non-Eligible Order Cancellations

Orders cannot be cancelled in any of the following circumstances:

• More than 48 hours have passed since the order was placed

• The order has entered the shipping process or has already been shipped

If an order cannot be cancelled, customers may refer to the applicable Return and Exchange Policy after receiving the order.

3. Order Cancellation Process

To request an order cancellation, please follow the steps below:

• Contact customer support and provide the relevant order details

• We will verify whether the order meets the cancellation conditions

• Eligible orders will be cancelled and processed for a refund

If an order does not meet the cancellation conditions, we will inform the customer of the reason.

4. Refund Information

For successfully cancelled orders:

• Refunds will be issued to the original payment method used at checkout

• The time required for the refund to appear may vary depending on the payment service provider

5. Contact Information

If you have any questions regarding this Order Cancellation Policy or the status of a specific order, please contact us using the details below:

Address: 6550 41ST AVE N APT 3, ST PETERSBURG, FL 33709, United States
Phone: +1 (561) 286-7793
Email: care@zaviflora.com

Customer support hours:

• Monday to Friday

• 9:00 AM – 5:00 PM (Europe/London, GMT/BST)