Return and Exchange Policy

 

1. Scope

This Return and Exchange Policy applies to all products purchased from our website and delivered within the United Kingdom.

This policy does not affect your statutory rights under UK consumer law.

2. Return and Exchange Period

We offer the following timeframes for eligible products:

• Returns may be requested within 35 days from the date the customer receives the product

• Exchanges may be requested within 35 days from the date the customer receives the product

Requests submitted outside the above timeframes may not be accepted.

3. Return Conditions

Products eligible for return must meet the following conditions:

• The product is unused and undamaged

• The product is returned in its original packaging with all accessories included

• The product is in a condition suitable for resale

• The return is made using the return label provided with the parcel

We reserve the right to refuse returns that do not meet these conditions.

4. Return Process

To initiate a return, please follow the steps below:

• Contact customer support to submit a return request

• Upon confirmation, use the return label included in the original parcel

• Securely package the product and affix the return label to the outside of the parcel

• Return the parcel according to the instructions provided by customer support

Once the returned product is received and inspected, we will proceed with the refund process.

5. Exchange Process

To request an exchange, please follow the steps below:

• Contact customer support and provide details of the product you wish to exchange

• Use the return label included in the original parcel to send back the original product

• After confirming the returned product meets the exchange conditions, we will create a new exchange order

• The replacement product will be subject to a 1–3 business day new order processing time

• Once dispatched, you will receive a new shipping confirmation and tracking information

The delivery method for exchanged products will follow the same shipping rules as the original order.

6. Return Label Information

To facilitate returns and exchanges:

• A return label is pre-included in the parcel at the time of delivery

• Please keep the return label safe and use it when returning or exchanging a product

• If the return label is lost or damaged, please contact customer support for assistance

Use of the designated return label is an essential part of the return and exchange process.

7. Refund Information

For eligible returned products that have been received and approved:

• Refunds will be processed within 1–5 business days

• Refunds will be issued to the original payment method used at checkout

The time it takes for the refund to appear may vary depending on the payment provider.

8. Return and Exchange Costs

All costs associated with eligible returns and exchanges will be covered by us.

Customers will not be charged any additional shipping or handling fees for returns or exchanges processed in accordance with this policy.

9. Non-Eligible Returns and Exchanges

The following situations may not be eligible for return or exchange:

• Requests submitted after the 35-day return or exchange period

• Products showing signs of use, damage, or misuse

• Failure to follow the required process or use the designated return label

Please contact customer support if you are unsure whether your request qualifies.

10. Customer Support Contact Information

If you have any questions regarding returns or exchanges, please contact us using the details below:

Address: 6550 41ST AVE N APT 3, ST PETERSBURG, FL 33709, United States
Phone: +1 (561) 286-7793
Email: care@zaviflora.com

Customer support hours:

• Monday to Friday

• 9:00 AM – 5:00 PM (Europe/London, GMT/BST)

11. Policy Updates

We reserve the right to update or amend this Return and Exchange Policy at any time, to the extent permitted by law. Any changes will be published on this page and will apply to orders placed after the effective date of the update.